Frequently Asked Questions
Everything you need to know about your HÉLAS experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are processed within 1-2 business days. Domestic deliveries typically arrive in 3-5 days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
You can return any unworn item in its original packaging within 30 days of delivery. To start a return or exchange, please visit our online portal and enter your order number and email address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or sizing down for a tailored look.
Are HÉLAS products sustainably made?
We are committed to quality and ethical production. We source premium fabrics and partner with manufacturers who adhere to strict fair labor standards. We are constantly working to increase the percentage of organic and recycled materials in our collections.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.